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December 22, 2024
 

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OMOTENASHI

Japan Times
BUSINESS / Longform
May 1, 2023
A new journey: Reviving Japan’s hospitality industry
In the wake of the pandemic, businesses are looking for ways to engage workers once more and welcome new waves of travelers.
Japan Times
LIFE / Style & Design / ON: DESIGN
Feb 18, 2023
Japan’s award-winning travel goods make any trip a breeze
Don't even think about leaving home without these mindfully produced travel essentials.
Japan Times
LIFE / Style & Design / ON: DESIGN
Jul 19, 2020
Omotenashi Selection 2020: Artisanal items with Japanese flair
The sixth annual Omotenashi Selection recognized 68 products for good design and cultural relevance. Three homeware items caught On: Design's eye.
Japan Times
JAPAN / View from Osaka
Feb 7, 2019
University in Osaka aims to hone hotel staff with omotenashi to serve Japan's foreign guests
One of the key factors driving Japan's unprecedented tourism boom is its culture of hospitality — epitomized by the concept of omotenashi, which can be roughly translated as "wholeheartedly looking after guests."
Japan Times
BUSINESS
Nov 5, 2018
Faced with worker shortage, Japan reshapes its legendary hospitality
Japan's capital expenditure boom is shifting to the services sector, stirring fears that self-checkout systems and software will take the human touch out of omotenashi, the country's vaunted commitment to hospitality.
Japan Times
COMMENTARY / Japan
Sep 11, 2018
'Omotenashi' underlies Japan's low economic productivity
On a narrow side street in a residential neighborhood in the suburbs of Tokyo, a new apartment building is being built from scratch. Six construction workers are putting up the four-story building using prefabricated parts, while another six workers are manning the different roads leading into the construction...
JAPAN / Media / BIG IN JAPAN
Feb 3, 2018
Has Christel Takigawa cursed Japan with her 2020 Olympics omotenashi pitch?
"One thing made clear from (our) survey is that the wholehearted looking after guests is not necessarily appreciated."
Japan Times
JAPAN / Media / MEDIA MIX
Dec 16, 2017
Why do some old men age disgracefully?
It's a universal belief that life is unfair, though there are many ways in which people manifest this belief. Some withdraw from the world, while others engage with it in an attempt to correct imbalances. Sometimes this engagement takes the form of anger.
Japan Times
JAPAN / Media / MEDIA MIX
Apr 1, 2017
What, if anything, makes Japan unique?
In February, American comedian Atsugiri Jason remarked on a Fuji TV talk show that one of the "demerits" of being a foreign TV personality in Japan is that he can't publicly say he thinks those aspects of Japanese culture which Japanese people believe are "uniquely amazing" are not, in fact, uniquely...
JAPAN / Media / MEDIA MIX
Oct 10, 2015
'Omotenashi' comes up short on humility
A Japanese friend who used to travel a lot for work told me of a funny thing that once happened to her in a Tokyo hotel. She was checking in when a bellhop came up and, without saying anything, picked up her bag. She resented the presumption and tried to yank it out of his hand. A silent tug of war ensued....
Japan Times
BUSINESS
Jul 15, 2015
Is hospitality sapping productivity in Japan?
Customers are gods, as a saying goes in Japan, where staffers press buttons for shoppers in department store elevators and hotel porters line up to bow to guests.
BUSINESS / Companies
Jul 9, 2015
Japan firms face hurdles as 'service' culture taken overseas
At Uniqlo stores worldwide, staff greet every customer with "Welcome to Uniqlo!"
Japan Times
JAPAN
Jun 22, 2015
Omotenashi promo video of quick shinkansen cleanup goes viral
A short video depicting the cleaning of Japan's famous bullet trains has become an online hit, garnering more than 2.6 million views on YouTube as of Monday.
Japan Times
ENVIRONMENT / OLD NIC'S NOTEBOOK
Feb 28, 2015
Omotenashi — Japanese hospitality?
As the Tokyo 2020 Bid Committee's appointed "Cool Tokyo" ambassador, multilingual television journalist Christel Takigawa set media buzzing worldwide with her Sept. 7, 2013, speech to the International Olympic Committee in Buenos Aires in which she made great play of the word "motenashi" by attaching...
Japan Times
JAPAN
Dec 25, 2014
Now boastful Japan not really in tune with what visitors want, foreign expert warns
Japan's self-professed "omotenashi" (spirit of selfless hospitality) is often misinterpreted to force predetermined services on foreign visitors, says one longtime observer.
JAPAN / Media / MEDIA MIX
Oct 4, 2014
Tourists may not warm to Japan's welcome
A former colleague of mine always made it a point to tell people coming to Japan for a visit to bring lots of handkerchiefs because the public restrooms didn't have towel dispensers. I always took a more positive view and emphasized that public restrooms in Japan were everywhere and open to everyone,...
LIFE / Language / THE BUZZ
Oct 19, 2013
Omotenashi: The spirit of selfless hospitality
おもてなし
Nippon Steel alleges undue White House influence on doomed deal review
U.S. President Joe Biden delivers remarks on the economy at the Brookings Institution in Washington on Dec. 10.
Record 78% of people in Japan feel anxious, government survey finds
The public opinion survey on people's lives, conducted by the Cabinet Office, found that 28.1% of respondents think that their standard of living is at a lower-middle level among the general public — the highest percentage to give that response in 35 years.
Police raided suspect's home to arrest him after fatal Kitakyushu stabbing
Broken window glass is seen at Masanori Hirabaru's house in Kitakyushu's Kokuraminami Ward.
Taiwan lawmakers brawl over bills that would 'damage democracy'
Lawmakers from the Democratic Progressive Party and opposition party Kuomintang brawl in parliament in Taipei on Friday.
Mother hopes for reunion with daughter ensnared by Tokyo host clubs
The Kabukicho district in Tokyo, where the daughter of a woman in her 60s fell deeply into the host club culture.
Japanese officials inspect Yokota Air Base over PFAS concerns
The Yokota Air Base in western Tokyo in September 2019. An inspection of the base by Japanese government officials on Friday came amid public pressure to investigate suspected links between the use of PFAS-containing firefighting foam by the U.S. base and contamination of soil and groundwater in western Tokyo.
Crime numbers rise in Japan for second straight year
A police officer stands in front of the residence of a man alleged to have stabbed two junior high school students in Kitakyushu.
A year of Oscar wins and a quiet push for diversity
Ryusuke Hamaguchi’s “Evil Does Not Exist,” released in Japanese theaters in April, sharply dramatizes the clash between rural and urban values. The film won five awards at the 2023 Venice Film Festival, including the second-place Silver Lion prize.
Curiosity didn’t kill the meme: Why cats still rule Japanese YouTube
A screen shot from YouTube user @lagelda shows the simplicity of going viral in Japan in 2024: A cat dancing to EDM in front of a green screen.
With rare Asia carrier deployment, France seeks greater interoperability
The flight deck of the French Navy's Charles de Gaulle aircraft carrier during a stop at Changi Naval Base in Singapore in May 2019

Podcast

One of the many entrances to the Kabukicho neighborhood in Tokyo’s Shinjuku Ward.
Kabukicho: Tokyo’s ‘stadium of desire’

Longform

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By Alex K.T. Martin

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