Tag - customer-harassment

 
Menu
Search
 
December 22, 2024
 

Today's print edition

Home Delivery
Subscribe for more access

CUSTOMER HARASSMENT

Tokyo Gov. Yuriko Koike speaks to a reporter on Sept. 27. Aggressive acts toward front-line workers, dubbed "customer harassment," have become a growing problem.
JAPAN / Crime & Legal
Oct 4, 2024
Tokyo passes nation's first customer harassment ordinance
The ordinance, however, does not include any criminal punishment for those accused of harassment.
By using an app, call center workers can practice calming down angry callers.
BUSINESS / Companies
Sep 3, 2024
Japanese companies develop AI tools against 'customer harassment'
Japanese companies are developing artificial intelligence tools to protect call center workers from "customer harassment."
A housing exhibition like the one worked at by a Polus employee in Chiba Prefecture who died by suicide in 2020 following harassment by a customer.
JAPAN / Society
Jul 24, 2024
Customer harassment caused Chiba worker's suicide, labor office says
After explaining to a customer who was building a new house that additional costs were required, the employee began facing relentless complaints from him.
ANA Holdings has revised its customer service guidelines to include how to respond to various types of harassment of employees by customers.
JAPAN
Jun 6, 2024
Labor group calls for measures to address harassment from customers
One survey of about 33,000 workers showed that 46.8% had experienced so-called customer harassment in the past two years.
SoftBank is working to develop artificial intelligence-enabled software that softens the tone of customers' voices.
BUSINESS
May 16, 2024
SoftBank looks at 'softening' angry customer calls with AI
The issue of harassment of staff working in the service industry has gained more awareness in recent years.
East Japan Railway has set out a strict policy of not yielding to unreasonable demands from customers. The government and ruling parties are considering a labor law revision to strengthen measures against "customer harassment."
JAPAN / Politics
May 14, 2024
Japan mulls legislation against customer harassment
46.8% of union members said they had experienced customer harassment in the past two years, according to a survey this year by UA Zensen.
“Customer harassment” — in which customers harass front-line workers with aggressive behavior or unreasonable requests — has become a growing problem in the service industry.
JAPAN / Society
May 2, 2024
Japan steps up measures against 'customer harassment'
A 2022 survey found that 67.5% of respondents had experienced some kind of harassment from customers in the past three years.
JR East says it will not yield to unreasonable demands by customers who harass its employees.
JAPAN
Apr 28, 2024
JR East says it will not respond to customer harassment
According to the policy, the company will not respond to customers who engage in harassment, such as physically or psychologically attacking employees.
Nippon Steel alleges undue White House influence on doomed deal review
U.S. President Joe Biden delivers remarks on the economy at the Brookings Institution in Washington on Dec. 10.
Record 78% of people in Japan feel anxious, government survey finds
The public opinion survey on people's lives, conducted by the Cabinet Office, found that 28.1% of respondents think that their standard of living is at a lower-middle level among the general public — the highest percentage to give that response in 35 years.
Police raided suspect's home to arrest him after fatal Kitakyushu stabbing
Broken window glass is seen at Masanori Hirabaru's house in Kitakyushu's Kokuraminami Ward.
Taiwan lawmakers brawl over bills that would 'damage democracy'
Lawmakers from the Democratic Progressive Party and opposition party Kuomintang brawl in parliament in Taipei on Friday.
Mother hopes for reunion with daughter ensnared by Tokyo host clubs
The Kabukicho district in Tokyo, where the daughter of a woman in her 60s fell deeply into the host club culture.
Japanese officials inspect Yokota Air Base over PFAS concerns
The Yokota Air Base in western Tokyo in September 2019. An inspection of the base by Japanese government officials on Friday came amid public pressure to investigate suspected links between the use of PFAS-containing firefighting foam by the U.S. base and contamination of soil and groundwater in western Tokyo.
Crime numbers rise in Japan for second straight year
A police officer stands in front of the residence of a man alleged to have stabbed two junior high school students in Kitakyushu.
A year of Oscar wins and a quiet push for diversity
Ryusuke Hamaguchi’s “Evil Does Not Exist,” released in Japanese theaters in April, sharply dramatizes the clash between rural and urban values. The film won five awards at the 2023 Venice Film Festival, including the second-place Silver Lion prize.
Curiosity didn’t kill the meme: Why cats still rule Japanese YouTube
A screen shot from YouTube user @lagelda shows the simplicity of going viral in Japan in 2024: A cat dancing to EDM in front of a green screen.
With rare Asia carrier deployment, France seeks greater interoperability
The flight deck of the French Navy's Charles de Gaulle aircraft carrier during a stop at Changi Naval Base in Singapore in May 2019

Podcast

One of the many entrances to the Kabukicho neighborhood in Tokyo’s Shinjuku Ward.
Kabukicho: Tokyo’s ‘stadium of desire’

Longform

Yasuyuki Yoshida stirs a brew in a fermentation tank at his brewery in Hakusan.
The quake that shook Noto's sake brewing tradition
By Alex K.T. Martin

SUSTAINABLE JAPAN

SWCC keeps changing with keyword ‘new challenges’
SWCC keeps changing with keyword ‘new challenges’

SPECIAL SUPPLEMENTS note

Read more

SUPPLEMENTS BINDER