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November 21, 2024
 

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CUSTOMER HARASSMENT

Tokyo Gov. Yuriko Koike speaks to a reporter on Sept. 27. Aggressive acts toward front-line workers, dubbed "customer harassment," have become a growing problem.
JAPAN / Crime & Legal
Oct 4, 2024
Tokyo passes nation's first customer harassment ordinance
The ordinance, however, does not include any criminal punishment for those accused of harassment.
By using an app, call center workers can practice calming down angry callers.
BUSINESS / Companies
Sep 3, 2024
Japanese companies develop AI tools against 'customer harassment'
Japanese companies are developing artificial intelligence tools to protect call center workers from "customer harassment."
A housing exhibition like the one worked at by a Polus employee in Chiba Prefecture who died by suicide in 2020 following harassment by a customer.
JAPAN / Society
Jul 24, 2024
Customer harassment caused Chiba worker's suicide, labor office says
After explaining to a customer who was building a new house that additional costs were required, the employee began facing relentless complaints from him.
ANA Holdings has revised its customer service guidelines to include how to respond to various types of harassment of employees by customers.
JAPAN
Jun 6, 2024
Labor group calls for measures to address harassment from customers
One survey of about 33,000 workers showed that 46.8% had experienced so-called customer harassment in the past two years.
SoftBank is working to develop artificial intelligence-enabled software that softens the tone of customers' voices.
BUSINESS
May 16, 2024
SoftBank looks at 'softening' angry customer calls with AI
The issue of harassment of staff working in the service industry has gained more awareness in recent years.
East Japan Railway has set out a strict policy of not yielding to unreasonable demands from customers. The government and ruling parties are considering a labor law revision to strengthen measures against "customer harassment."
JAPAN / Politics
May 14, 2024
Japan mulls legislation against customer harassment
46.8% of union members said they had experienced customer harassment in the past two years, according to a survey this year by UA Zensen.
“Customer harassment” — in which customers harass front-line workers with aggressive behavior or unreasonable requests — has become a growing problem in the service industry.
JAPAN / Society
May 2, 2024
Japan steps up measures against 'customer harassment'
A 2022 survey found that 67.5% of respondents had experienced some kind of harassment from customers in the past three years.
JR East says it will not yield to unreasonable demands by customers who harass its employees.
JAPAN
Apr 28, 2024
JR East says it will not respond to customer harassment
According to the policy, the company will not respond to customers who engage in harassment, such as physically or psychologically attacking employees.
Ishiba delays meeting with Trump, citing legal restrictions
Prime Minister Shigeru Ishiba waves upon arrival for the Asia-Pacific Economic Cooperation forum, in Callao, Peru, on Friday.
Two of America’s biggest debt holders are dumping Treasurys
The U.S. Treasury building in Washington. Investors in Japan and China sold a pile of U.S. debt in the last quarter, just before the U.S. presidential election.
Rising sex tourism exposes loopholes in Japan's anti-prostitution law
While financial misfortunes during the COVID-19 pandemic may have driven some women to work the streets, others simply want more money to spend — or want to pay off their debts — at host clubs.
Japan ranks last in romance satisfaction for second straight year
In a survey of 31 countries, Japan ranked last in terms of those who felt loved, with just 51% of respondents saying so.
Ruling coalition and DPP strike last-minute deal over economic policy
DPP policy chief Makoto Mahaguchi speaks at the party's policy gathering in Tokyo on Wednesday.
Japan, U.K. and Italy discuss inviting more countries to joint fighter project
A new concept model of a next-generation fighter jet to be jointly developed by Japan, Britain and Italy is on display in Farnborough, Hampshire, in July.
Haruki Murakami's 'The City and Its Uncertain Walls' gives deep deja vu
For “The City and Its Uncertain Walls,” translated into English by Philip Gabriel, Haruki Murakami confronts the ghosts who won't leave him alone.
Japanese expats in Asia find community through rugby
The Taiwan Fivewoods celebrate their victory at the 2023 Asian Japanese Rugby Cup in December of last year.
In Fukushima, a weekend of prose, poetry and translation
Aomori-based writer JJ Carter presented on tabletop gaming as creative inspiration for building characters and narratives.
For Dr. Nakamats, aging is just experience in action
Though he didn't win the recent gubernatorial election in Tokyo, the 96-year-old Dr. Nakamats' run was seen as inspirational in Japan's aging society.

Podcast

One of the many entrances to the Kabukicho neighborhood in Tokyo’s Shinjuku Ward.
Kabukicho: Tokyo’s ‘stadium of desire’

Longform

Construction takes place on the Takanawa Gateway Convention Center in Tokyo, slated to open in 2025.
A boom for business tourism in Japan?
By Kathryn Wortley

SUSTAINABLE JAPAN

mission sustainability vol.12 : Kose Corp.Kose takes pride in creating beauty in the world
mission sustainability vol.12 : Kose Corp.Kose takes pride in creating beauty in the world

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