At Uniqlo stores worldwide, staff greet every customer with "Welcome to Uniqlo!"
They briskly walk around on a clean, white sales floor, refolding and restacking clothes, rarely talking to customers or each other unless approached.
It's a Japanese style of customer service based on a strict manual and which is praised for its politeness and efficiency. But as Japanese companies increasingly branch out overseas, they are faced with the dilemma of staying true to this retail philosophy while adapting to local service habits.
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