TORRANCE, Calif. — "If there's a problem, we fix it," said Bill Coyne, general manager of South Bay Toyota, sounding frustrated.
As Toyota seeks to rebuild its battered public image that has seen more than 8 million of its vehicles recalled at a potential loss of $2 billion, it was business as usual at the service department of the dealership, located less than 2 km from the headquarters of Toyota Motors USA.
The general manager said the dealership, which services 3,000 cars a month, has received no complaints about the gas pedal problem that has forced a recall of some of Toyota's most popular models.
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