At the end of May, Kazunori Hagiwara was thrilled to be chosen to try out NTT DoCoMo's next-generation cellphone system.
But two months after FOMA, the world's first 3G service, kicked off, the new handset sits idle despite a data transmission speed of 384 kilobits per second.
"It's next to useless," said Hagiwara, who hoped to receive about 100 e-mails a day and use the mobile phone on business trips.
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