Date of publication: Nov 20, 2017

Neil McInnes

General Manager: Conrad Tokyo

Date of birth: June 1978

Hometown: Glasgow, Scotland

Number of years in Japan (cumulative): 7 (as of November 2017)

Q1: What was your first encounter with Japan?

This has to be my first Japanese colleague whom I met on the first day of my Hilton career at Hilton Glasgow in 1995. We joined the same day, and we both have been on this “Hilton journey” ever since. We shared laughters and memories, and I learned firsthand the true meaning of omotenashi (Japanese hospitality) from him.

Q2: Please state your motto in life and why you have chosen it.

I always try to stay true to my passion for people. I love seeing people around me grow — whether completing a task or being able to vocalize a thought. It has been such a privilege to witness the many achievements in lives that are inspiring. Hotels are a people business, and great hotels thrive on exceptional personal dedication and teamwork. For that, I am committed in my passion for people.

Q3 : Over your career, what achievement are you the proudest of?

My passion for people led me to organize events and training on female leadership as the first general manager of a Hilton local hotel in Japan. I was very privileged to see female employees seem more confident soon after, and that convinced me that I was on the right track — I strongly believe that gender balance makes the organization run more efficiently and improves performance.

Q4 : What are your goals during your time in Japan, your current position or in life?

I would like to continue my “Hilton journey”, which includes taking Conrad Tokyo to the next level and developing talents in Japan. There are many incredibly talented and inspiring professionals here. By committing ourselves to provide an environment where employees are encouraged and motivated to thrive, I believe we will continue to offer our guests, authentic and memorable experiences here and beyond.

Q5 : What wisdom, advice or tips can you give to people living and working in Japan?

All you need is to respect the culture and the people — I don’t see the necessity of speaking fluent Japanese, but as long as you are willing to get to know the beautiful culture and the people you are engaging with, you would be just fine settling in, no matter where you are. Tokyo is known as the safest city in the world, and the culture, history and dynamics of the city are something that you’ll be easily hooked by — just enjoy the journey.

Last updated: Nov 20, 2017